All Seasons reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.
1. Check-in time is 01:00 PM and check-out time last 12:00 PM noon. Subject to availability, early check-in and late check-out will be considered.
2. Extra Person charges – Rs. 1000 per person.
3. GST / Taxes charged extra and applicable as per government directives.
4. 100 % advance Payment deposit at the time of Check in.
5. We do not accept personal Cheques for payment.
6. It is Mandatory for all customers and their visitor guests to share their ID cards. Foreign Nationals are required to present their passport and valid visa.
7. Smoking, Alcohol, Gambling, Prostitution, contraband goods, drugs, etc – are all strictly prohibited within the hotel premises.
8. Non Vegetarian and / or Pungent food is not allowed in the hotel premises.
9. We do not allow Pets.
10. We do not allow visitors entry to guest room.
11. Tariff - subject to change without prior notice.
12. Amendment / changes of bookings is allowed until only 72 hours (3 days) prior to arrival. Request will be considered as per availability.
13. Children up-to 8 Years of age can stay free above 8 years will be charged as per extra adult rate.
14. The cancellation is Chargeble basis 15 days prior to the date of arrival, after this time 25% of the room rate will be charged as cancellation fee.
15. We accept advance booking only upto 15 days with 50% of tariff advance payment.
16. Personal food and beverages are not allowed.
17. Disputes are subject to Rishikesh, Uttarakhand Jurisdictation.
1. Accommodation will only be provided to guestswhose details are registered with hotel reception.
2. Guests will be provided with a room key only upon arrival and after completing the registration at the hotel’s reception desk.
3. Due to the fact that the hotel is located in a residential area it is required that guests, particularly those in groups are respective in regards to noise during the evenings.
4. Please note that the check-in and key-collection take place at the hotel Reception only.
5. Guests are required to show a photo identification upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
6. It is forbidden to bring into the hotel flammable materials, explosives or firearms. Bringing or storing any products / items of combustible or hazardous nature and/or prohibited goods and/or goods of objectionable nature is strictly prohibited.
7. Subject to availability of the storage space, the guest customer can store luggage in the luggage room, at the their own sole risk as to loss or damage from any cause, Luggage may not be stored for a period of over 24 hrs.
8. Gambling, Smoking, contraband / smuggled goods, prostitution, weapons, explosives, flammable objects, poisons, drugs, animals, Non Veg and / or pungent food - are all strictly prohibited in the hotel premises.
9. For any Damage done to the hotel amenities, articles, furniture, property., etc., by or due to guests themselves or their visitor or any other person for whom they are responsible, guests will be held responsible and so must make up to pay and settle for such loss and damage in full as deemed appropriate by the management.
10. Visitors entry to the guests’ rooms strictly prohibited, however in case of exceptional circumstances the management may allow visitor to guest room only after having photo Identity proof documents and register entry at reception. Also customer’s signed approval and mandatory registration at the reception desk (leaving an identity card and personal details).
11. The hotel may deny further accommodation to a guest who does not prove to be decent and comply with the hotel policy and rules.
12. It is not allowed to cause any disturbance to other guests nor cause any nuisance or annoyance in the hotel premises. It is agreeably anticipated that guest will conduct themselves in a respectable, civilized and decent manner.
13. For Any Damage done to the hotel amenities, items or property, guests are liable to make up for the charges in full, and for the amount as seen appropriate by the management.
14. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's belongings for any cause whatsoever.
15. The Guest shall be solely liable and responsible to the management, its other customers guests, invitees visitors, agents and servants for all loss financial or otherwise and damage that may be caused as a result of the guests' own negligence and non-observance of any hotel rules policy or instructions.
16. Using photographs and video's taken in the hotel for commercial or public purposes is illegal. Those who do so will be subject to prosecution.
17. The Management has the right to request any guest to vacate his/her room or other areas of the hotel forthwith, Without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default, the Management has the right to remove the Guest luggage and belongings from the room occupied by him/her.
18. Guest are requested to observe, abide by confirming to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.
All reservations must be guaranteed with deposit account. Guests must be 18 years and older. We accept bank transfer, cash, Euro and US Dollar. We do charge 50% deposit account at the time you make your reservations in order to guarantee and the other 50% at the check – in. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled seventy two (72hours), hotel time, prior to your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 4:00 pm. the afternoon following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your deposit account and the balance of your reservations will be cancelled. Hotel is not responsible for weather conditions, personal emergencies, or schedule changes.
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival before 12.am, then Pre-Registration and payment are required. Please contact Front Desk staff directly to make reservations and complete a credit card authorization form prior to your arrival.
Guests must be at least 18 years of age to check in at Hotel. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. A mean of payment in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to the transfer.
We have required payment since 2023, for the full amount of your intended stay, plus tax at the check-in. It is your responsibility to be aware of how your bank handles all of your transactions, including the transfer fees.
Check-out time is 12 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request but it depends on availability. A charge may apply for late check-out.
Guests who check out of the hotel after 12:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.
We will make every effort to honor special requests such as a specific room number, adjoining rooms, extra bed beds, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
All reservations and registration must be guaranteed with payment. All guests are required to present a valid mean of payment even if guests are planning on paying in cash upon check-out.
We do not provide check cashing services.
There is deposit required to make an individual room reservation. However, valid mean of payment is required at the time of booking to guarantee the room and secure the reservation period.
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we must receive full payment of the intended stay including a copy of your ID, passport or driver’s license. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason. Please contact Hotel reservation department at least 72 hours prior to guest’s arrival. We must receive the debit notice if the payment is by bank transfer and process the approval for your reservations prior to the guest’s arrival.
All rates are quoted in INR, plus tax. Rates may increase without notice. Rates as advertised on Hotel Reservation desk or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on subject to availability.
Hotel operated. We reserve the right to refuse service to anyone for any reason(s) and that does not violate the Republic of Uttarakhand, India. Hotel has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies management of the hotel. Hotel will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by All Seasons Inn & Suites for the operation and management of our hotel.
10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in terraces or alleys.
No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including services in the hotel. As a registered guest, you are responsible for your visitor at all times.
Our Breakfast is free to registered guests only. Visitors may not join a registered guest for a free breakfast. Visitors may ask at the Front Desk. If you desire a full hot breakfast, Front Desk staff is happy to provide you with a discount. Happy to serve you.
Hotel is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled seventy two (72 hours) hotel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 72 hours before the arrival date, you will may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged. If you cancel any reservation, you must obtain and save the cancellation notification.
Failure to check in on the scheduled arrival date for a reservation guaranteed will result in a No-Show fee being charged to your deposit. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.
Large group/Block reservations must be cancelled three (3) weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.
To provide all of our guests with exceptionally clean and safe hotel experience, we provide daily housekeeping. Our Housekeeping Staff will honor the “IN” door hanger once during a twelve-hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
Well behaved children of all ages are welcome. Children aged 4 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised. Children are not allowed in the public area without being accompanied and supervised by their parent/guardian/chaperone.
A limited number of drawer beds and baby cribs are available upon request. Availability is on a first-come, first-served basis for all the rooms. Maximum capacity of baby crib is one (1) per room. For safety, pillows are not provided for cribs.
Room occupancy requirements are based on safety restrictions. Standard Room maximum occupancy is 3, A limited number of drawer beds is available upon request. Availability is on a first-come, first-served basis for an all the rooms. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel.
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk at Check-out.
Housekeeping is provided daily between the hours of 9 a.m.-2 p.m. Housekeeping may start as early as 6 a.m. during hunting season. This is a SMOKING – FREE hotel but only in the open spaces for the safety of everyone, EXCLUSING medical marijuana or other drugs. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
We assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please contact us immediately at the Front office desk and we will try to assist you in locating your lost item.
Hotel is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for 6 months. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) will be stored for 3 months. After this deadline the unclaimed item (s) are thrown away, given to local organizations, or disposed of accordingly by Hotel Royal Shivam Residency.
The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. Hotel recognizes that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the prohibition of firearms and weapons on our premises. Hotel is private property. Guests, who are lawfully permitted to possess a firearm or weapon, but for safety reasons of our other guests and FIREARMS AND WEAPONS ARE NOT ACCEPTED IN THE COMPLEX.
Hotel enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 9:00 P.M. If found with more “people” not listed on the Guest Registration Form after 9:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be access Guest Compensation Disturbance Fee..
Hotel WIFI is not unlimited; Access to our WiFi is free for our registered guests and reglemented at some quotas. The WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. Hotel assumes no liability for guest use. If you finish your quota, you must apply at the front desk to get another WIFI access with fee charges.
Hotel Royal Shivam Residency makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error-free. Hotel Royal Shivam Residency does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.
Hotel links provided on the official website are for the convenience of site visitors and are provided in good faith. Hotel does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Hotel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third-party fees.
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued. Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
Hotel all seasons reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.
